Question 1

Do I need to code to build a chatbot?

Accepted Answer

No-code tools exist—Voiceflow, Chatfuel, Botpress. Visual builders for conversation flows. Code helps for complex integrations.

Question 2

How do I train a chatbot on my docs?

Accepted Answer

Upload docs to tools with RAG (retrieval augmented generation). Bot searches docs to answer. Intercom Fin, custom solutions do this.

Question 3

What can custom chatbots do?

Accepted Answer

Answer product questions, guide workflows, take actions via API, collect info. More than simple FAQ—actually help users accomplish tasks.

Question 4

How do I design good conversations?

Accepted Answer

Map common user journeys. Handle errors gracefully. Always offer human escalation. Test extensively. Iterate based on real usage.

Question 5

What about multilingual bots?

Accepted Answer

Modern AI handles translation. Design in one language, deploy in many. Check quality in key languages. Expanding reach easier than ever.

Question 6

How do I connect to my app?

Accepted Answer

APIs for actions—look up accounts, trigger features. Webhooks for events. Integrate with your backend. Most platforms support this.

Question 7

What does custom bot development cost?

Accepted Answer

Platforms: $50-500/month depending on scale. Custom development: thousands. Balance DIY with capability needs. Start with platforms.

Question 8

Can I embed in my app?

Accepted Answer

Yes—widgets, SDK, API. Most platforms offer embedding. White-label options. Looks like your product, powered by their platform.

Question 9

How do I handle bot failures?

Accepted Answer

Graceful fallbacks. Easy escalation to human. Log failures for improvement. Bots aren't perfect—plan for gaps.

Question 10

What metrics matter for chatbots?

Accepted Answer

Resolution rate, CSAT, escalation rate, conversation length. Understand what bot handles vs escalates. Improve based on data.

Question 11

Should I build or buy?

Accepted Answer

Buy platforms for common needs. Build custom for unique requirements. Hybrid often works—platform with custom integrations.

Question 12

Can chatbots replace forms?

Accepted Answer

Often yes—conversational data collection. More engaging than forms. Guide users through complex inputs. Great for onboarding.

Question 13

What about voice interface?

Accepted Answer

Emerging area. Some platforms support voice. Alexa, Google Assistant integrations possible. More complex than text. Coming soon.

Question 14

How long does development take?

Accepted Answer

Simple bot: days. Complex with integrations: weeks. Ongoing improvement always. Start with MVP, iterate.

Question 15

How do I make my bot sound on-brand?

Accepted Answer

Define personality. Provide writing examples. Consistent tone. Test and refine. Bot is brand touchpoint—treat accordingly.

I need to build a custom chatbot for my product

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