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Also known as: internal wiki, knowledge management

Company Wiki

FoundationalDocumentsOperations

Definition

Company Wiki: A company wiki is a centralized repository for internal documentation, processes, and knowledge. Wikis enable self-service information access, reduce repeated questions, and preserve institutional knowledge. Success requires curation—unmaintained wikis become outdated and untrustworthy.

Example Usage

“Our wiki is the source of truth for processes, team info, and how-tos. New hires can answer 80% of questions themselves.”

Common Misconceptions

Wiki tools solve documentation problems. Culture and process matter more than which wiki you use.
Document everything. Prioritize frequently-needed, hard-to-find information; avoid wiki bloat.
Set up wiki once. Assign owners, establish review cycles, and actively prune outdated content.

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