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Also known as: Chief Operating Officer, chief ops

COO

ConceptualRolesOperations

Definition

COO: The Chief Operating Officer (COO) oversees a company's day-to-day operations, ensuring business processes run efficiently. COOs often complement CEO weaknesses—if the CEO is visionary but disorganized, the COO brings execution discipline. Responsibilities vary widely but typically include operations, HR, and internal systems.

Example Usage

We hired a COO at 100 employees. The CEO could finally focus on strategy and fundraising while the COO scaled our operations.

Common Misconceptions

Every company needs a COO. Many successful companies don't have one; it depends on CEO strengths.
COO is second-in-command. The role varies; some COOs are potential successors, others are operational specialists.
COO means same job everywhere. COO responsibilities are highly company-specific; clarify scope when hiring.

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