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Also known as: ops manager, business operations

Operations Manager

FoundationalRolesOperations

Definition

Operations Manager: An Operations Manager oversees business processes, ensuring efficient day-to-day operations. Responsibilities vary widely—from managing facilities and vendors to process improvement and cross-functional coordination. In startups, ops managers often wear many hats, handling whatever keeps the business running smoothly.

Example Usage

“Our ops manager handles vendor relationships, office operations, and internal tooling. She's the person who makes sure everything works.”

Common Misconceptions

Ops is just admin work. Strategic ops managers improve processes that directly impact growth and efficiency.
Ops managers need specific background. Problem-solving and execution matter more than specific experience.
Ops is a cost center. Great ops managers save money, reduce friction, and enable teams to focus on their work.

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