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Also known as: Key Performance Indicator, key metric

KPI

FoundationalMetricsOperations

Definition

KPI: A Key Performance Indicator (KPI) is a quantifiable measure used to evaluate success in meeting objectives. For startups, KPIs typically include metrics like MRR, churn rate, CAC, LTV, and activation rate. Effective KPIs are specific, measurable, and directly tied to business outcomes. Teams should focus on 3-5 KPIs maximum to avoid metric overload.

Example Usage

β€œOur three main KPIs this quarter are activation rate, net revenue retention, and CAC payback period.”

Common Misconceptions

More KPIs mean better visibility. Too many KPIs dilute focus and create analysis paralysis.
KPIs should never change. They should evolve as the business matures and priorities shift.
All metrics are KPIs. KPIs are the critical few that directly indicate business health.

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