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Also known as: customer persona, buyer persona

User Persona

FoundationalProductMarketing

Definition

User Persona: A user persona is a semi-fictional representation of your ideal customer based on market research and real data. Personas include demographic information, behaviors, goals, pain points, and motivations, helping teams build empathy and make user-centered decisions.

Example Usage

β€œOur primary persona is 'Marketing Mary,' a mid-level marketer at a 50-200 person company struggling with attribution.”

Common Misconceptions

Personas are made up. Good personas are based on real research and data.
One persona fits all. Different products and features may serve different personas.
Personas never change. They should evolve as you learn more about your customers.

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