Deploy Empathy
by Michele Hansen
About This Book
A practical guide to interviewing customers and uncovering their hidden needs. Hansen provides scripts, phrases, and tactics for empathetic conversations that surface what customers actually want—so you can sell more, build the right features, and stop churn in its tracks.
Read if...
Read if you want word-for-word scripts and tactics for interviewing customers with empathy.
Skip if...
Skip if you already run regular customer interviews and have your own proven question playbook.
Topics
customer-interviewsempathyuser-researchscripts
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