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Also known as: session replay, user recording, screen recording

Session Recording

ConceptualProduct

Definition

Session Recording: Session recording captures user interactions with a product—clicks, scrolls, and navigation—for playback and analysis. Recordings reveal how users actually behave versus how you expect them to behave, uncovering usability issues, confusion, and unexpected usage patterns that analytics alone can't show.

Example Usage

“Watching session recordings, we saw users clicking a non-clickable element 20+ times. Making it clickable reduced support tickets significantly.”

Common Misconceptions

Recording is creepy surveillance. Done transparently with proper consent, recordings help build better products.
Watch all recordings. Use filters to find specific behaviors or issues; random sampling provides general insights.
Recording replaces other research. It shows what users do but not why; combine with interviews and surveys.

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