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Also known as: click map, scroll map, attention map

Heatmap

ConceptualProductMetrics

Definition

Heatmap: A heatmap visualizes aggregate user behavior data—clicks, mouse movement, or scroll depth—as color-coded overlays on product interfaces. Hot spots show high activity; cold spots show neglected areas. Heatmaps quickly reveal what attracts attention and what gets ignored.

Example Usage

The scroll heatmap showed 70% of users never reached our call-to-action below the fold. Moving it up increased conversions 25%.

Common Misconceptions

More clicks always mean success. Frustrated users click everywhere looking for things; context matters.
Heatmaps show intent. They show behavior, not motivation; combine with other research to understand why.
One heatmap per page is enough. Segment by device, traffic source, and user type for actionable insights.

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