Question 1

Does Crisp offer a free plan for startups?

Accepted Answer

Yes, Crisp offers a permanently free Basic plan with no credit card required. As of December 2024, the free tier includes 2 agent seats, live chat widget, team inbox, mobile apps for iOS and Android, and a contact form builder. For growing teams, the Pro plan costs $25/month per workspace with 3 seats and adds unlimited chat history, integrations with Slack, Facebook Messenger, Telegram, and Twitter, plus email management. The Unlimited plan at $95/month includes 20 seats, chatbot builder, knowledge base, and advanced automation. All paid plans include a 14-day free trial.

Question 2

How does Crisp compare to Intercom and Zendesk?

Accepted Answer

Crisp offers significantly lower pricing than both competitors while providing similar core features. As of December 2024, Crisp's Unlimited plan costs $95/month per workspace, while Intercom starts at $39/seat/month and scales to hundreds per seat for enterprise features. Zendesk Suite starts at $55/agent/month. Crisp charges per workspace (not per seat), making it 5-10x cheaper for growing teams. Crisp includes live chat, chatbots, knowledge base, and multi-channel support in one platform. Intercom offers more advanced AI and product tours, while Zendesk provides stronger ticketing workflows. Most bootstrapped startups choose Crisp for value; VC-funded companies often prefer Intercom's polish.

Question 3

What chatbot and automation features does Crisp include?

Accepted Answer

Crisp provides a no-code chatbot builder included in the Unlimited plan ($95/month). As of December 2024, the visual flow builder lets you create scenarios using drag-and-drop blocks for actions, conditions, and exits without writing code. Chatbots can trigger across multiple channels including web chat, WhatsApp, Messenger, Instagram, Telegram, and email. The MagicReply AI assistant helps agents draft responses and can auto-resolve up to 50% of support queries. Automated triggers can send messages based on visitor behavior, page URLs, or time on site. Canned responses and shortcuts speed up repetitive answers.

Question 4

Does Crisp include a knowledge base for self-service support?

Accepted Answer

Yes, Crisp includes a full knowledge base in the Unlimited plan ($95/month). As of December 2024, the knowledge base supports multilingual articles, Markdown formatting for rich content including images and videos, and custom domains (e.g., help.yourcompany.com). AI-powered search helps users find relevant answers quickly. Articles are SEO-optimized for Google indexing. Agents can quickly insert knowledge base links during chats by typing a question mark followed by their search query. Crisp reports that implementing a knowledge base typically reduces support requests by 40%. The knowledge base works for both customer-facing help centers and internal team documentation.

Question 5

What channels does Crisp support for customer communication?

Accepted Answer

Crisp provides a unified inbox that centralizes messages from multiple channels. As of December 2024, the free Basic plan supports live chat only. The Pro plan ($25/month) adds email, Facebook Messenger, Telegram, Twitter/X DMs, and Slack. The Unlimited plan ($95/month) includes WhatsApp, Instagram DMs, SMS (via Twilio), Discord, Line, Viber, and phone calls through Aircall integration. All messages appear in one shared inbox where teams can collaborate with private notes and @mentions. You can deploy AI chatbots across any connected channel. This eliminates app-switching and ensures no customer message is missed.

Question 6

What team collaboration features does Crisp offer?

Accepted Answer

Crisp's shared inbox is designed for team collaboration on customer conversations. As of December 2024, all plans include a team inbox where multiple agents can work together. Features include private notes for internal team discussions without the customer seeing, @mentions to notify specific teammates, auto-assignment rules to distribute conversations evenly, and conversation reminders to follow up later. The Pro and Unlimited plans add group email management for addresses like support@ and sales@. Real-time typing indicators show when teammates are responding. Audio and video calling is available in the Unlimited plan for escalated support cases.

Question 7

Does Crisp have mobile apps for on-the-go support?

Accepted Answer

Yes, Crisp offers native mobile apps for iOS and Android included free with all plans. As of December 2024, the mobile apps provide full functionality including responding to live chats, managing conversations, accessing the shared inbox, and receiving push notifications for new messages. Agents can view customer profiles, add private notes, and collaborate with teammates directly from their phones. The apps support all connected channels, so you can respond to WhatsApp, Messenger, and email conversations from one interface. This ensures startups can provide responsive support even without being at a desk.

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