At a Glance
Ideal for
Small teams who want personal, email-like customer support
Consider that
No free tier
Typical cost: $40/mo
Best For
Small teams who want personal, email-like customer support
Product Screenshots
5 screenshots
About Help Scout
Help Scout provides a shared inbox, knowledge base, and live chat that help small teams deliver personal customer support. No tickets, just conversations.
Key Features
Shared inbox
Knowledge base (Docs)
Live chat (Beacon)
Customer profiles
Collision detection
Reporting
Things to Consider
No free tier
Limited automation
Less powerful than Zendesk
Solves These Problems
I need a system to manage customer support tickets
Customer questions are coming through email, chat, and social—and things are falling through the cracks. You need a cent...
I need self-service documentation for customers
Customers ask the same questions repeatedly, and your team is answering the same things over and over. You need a knowle...
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Startup Terms on This Page
Knowledge Base
A knowledge base is a centralized repository of information, documentation, and institutional knowle...
Documentation
Documentation is written material that records processes, decisions, technical systems, and institut...
Marketing Automation
Marketing automation uses software to automate repetitive marketing tasks like email sends, social p...
Founder Reviews
3.8/5Editorial Review
Good customer-support option with paid pricing. Solid choice for startups.
Reviewed December 2025 by our editorial team
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