Question 1

What are Grasshopper's pricing plans for small businesses?

Accepted Answer

Grasshopper offers three pricing tiers as of December 2024. True Solo starts at $14/month (annual) or $18/month (monthly) and includes one user, one phone number, and one extension. Solo Plus costs $25/month (annual) or $32/month (monthly) with unlimited users and 3 extensions. Small Business is $80/month (annual) or $92/month (monthly) with 5 phone numbers and unlimited extensions. All plans include unlimited calling minutes within the US and Canada, business texting, voicemail transcription, call forwarding, and 24/7 support. Additional phone numbers cost $9/month each.

Question 2

How does Grasshopper compare to Google Voice, RingCentral, and OpenPhone?

Accepted Answer

Grasshopper starts at $14/month and focuses on simplicity for solopreneurs needing basic call management. Google Voice at $10/month is cheaper but lacks toll-free numbers and auto-replies that Grasshopper includes. RingCentral (starting around $30/user/month) offers enterprise features like video conferencing and extensive integrations, but may be overkill for small teams. OpenPhone at $23/user/month provides modern collaboration features with CRM-style contact notes and shared inboxes. Choose Grasshopper for straightforward call forwarding without complexity; choose alternatives if you need CRM integrations or advanced team collaboration features.

Question 3

What features does Grasshopper offer for entrepreneurs and small businesses?

Accepted Answer

Grasshopper provides essential virtual phone features designed for entrepreneurs. Core features include: business phone numbers (local, toll-free, or vanity), call forwarding to your mobile, voicemail with transcription, business texting, auto-attendant (IVR) phone menus, simultaneous call handling across devices, virtual fax receiving, and instant response for missed calls. The system keeps your personal and business calls separate on a single device. All plans include 24/7 US-based customer support. However, Grasshopper lacks video conferencing, call recording on basic plans, and CRM integrations that some competitors offer.

Question 4

How long does it take to set up Grasshopper?

Accepted Answer

Grasshopper can be set up in under 15 minutes in most cases. After signing up, you can immediately start making and receiving calls and texts. Choose a new local, toll-free, or vanity number, and it is typically available for use instantly (some numbers may take up to 24 hours). If you port an existing business number, activation takes 1-2 weeks, but Grasshopper provides a temporary number to use during the transition. The March 2024 update introduced an improved setup wizard that guides you through caller ID configuration, personalized greetings, and IVR menu setup. No technical expertise or hardware is required.

Question 5

Does Grasshopper have a mobile app and what can it do?

Accepted Answer

Yes, Grasshopper offers native apps for iOS, Android, Mac, and Windows. The mobile app lets you make and receive business calls and texts using your Grasshopper number while keeping your personal number private. Key app features include: VoIP calling over WiFi or cellular data, voicemail playback with transcription, call history and contact management, business texting, fax viewing, and call forwarding settings. Your personal calls and texts remain completely separate from business communications. The desktop apps mirror mobile functionality, allowing you to manage calls from your computer when preferred.

Question 6

Does Grasshopper integrate with CRMs and other business tools?

Accepted Answer

Grasshopper has significant integration limitations compared to competitors. It does not offer native integrations with CRM platforms like HubSpot, Salesforce, or Zoho. There is no Zapier support and no public API for custom integrations. This means calls and texts cannot be automatically logged to your CRM, and you cannot build custom workflows. Grasshopper focuses on being a simple, standalone phone system rather than part of a connected tech stack. If CRM integration is critical for your sales process, consider alternatives like OpenPhone, RingCentral, or Dialpad that offer extensive integration ecosystems.

Question 7

Is Grasshopper a reliable company for business phone service?

Accepted Answer

Grasshopper was founded in 2003 and is headquartered in Boston, Massachusetts. It is now owned by GoTo (formerly LogMeIn), a major cloud communications company with approximately $1 billion in annual revenue and 2,800 employees globally. GoTo also owns GoToMeeting, GoToWebinar, and LogMeIn Rescue. The parent company, GoTo Technologies USA, Inc., holds an A+ rating with the Better Business Bureau. Grasshopper has been serving small businesses for over 20 years, making it one of the longest-running virtual phone providers. All plans include 24/7 US-based customer support via phone and chat.

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