Question 1

How much does OpenPhone cost per user?

Accepted Answer

OpenPhone offers three pricing tiers starting at $15 per user per month. The Starter plan costs $15/user/month (billed annually) or $19/month billed monthly, including unlimited US and Canada calling, one phone number per user, and SMS texting. The Business plan costs $23/user/month (billed annually) or $33/month billed monthly, adding HubSpot and Salesforce integrations, call transfers, and IVR. Additional phone numbers cost $5/month each. International calling is billed separately using prepaid credits.

Question 2

Does OpenPhone offer a free trial?

Accepted Answer

OpenPhone offers a 7-day free trial with full access to features on either the Starter or Business plan. During the trial, you can test calling features, voicemail transcription, and team collaboration tools. However, texting is not available during the trial as it requires number registration first, and international calling is also disabled. After the trial ends, your workspace data remains accessible for 30 days to export. No credit card is required to start.

Question 3

How does OpenPhone compare to Google Voice and Grasshopper?

Accepted Answer

OpenPhone offers more collaboration features than both competitors. Unlike Google Voice and Grasshopper, OpenPhone provides shared phone numbers for teams, call recording, CRM integrations with HubSpot and Salesforce, and a shared inbox with internal commenting. Google Voice starts at $10/user plus a $7 Workspace subscription but lacks toll-free numbers and has limited integrations. Grasshopper offers unlimited users on some plans but lacks call recording and CRM integrations entirely. OpenPhone scores 4.6/5 on Capterra versus Grasshopper at 4.4/5.

Question 4

Can multiple team members share the same phone number on OpenPhone?

Accepted Answer

OpenPhone supports shared phone numbers that allow multiple team members to call and text from the same number. The Starter plan allows up to 10 users per shared number, while the Business plan supports up to 100 users. Teams can customize ring order (all at once, random, or custom sequence) to ensure calls are never missed. The shared inbox lets teammates see all conversations, add internal comments, mention colleagues, and collaborate on customer communications in real-time.

Question 5

What integrations does OpenPhone support?

Accepted Answer

OpenPhone integrates with major business tools across all plans. Native integrations with Slack, email, and Zapier are available on all plans. HubSpot, Salesforce, and Gong integrations require the Business plan ($23/user/month). The HubSpot integration automatically logs calls, texts, and voicemails to your CRM. Through Zapier, you can connect OpenPhone to over 8,000 apps to automate workflows like logging calls to spreadsheets or triggering notifications from incoming messages.

Question 6

What are OpenPhone's international calling rates?

Accepted Answer

OpenPhone includes unlimited calling to the US and Canada in all plans, but international calls are billed separately using prepaid credits. Rates start at $0.02 per minute and vary by country. International calling must be enabled by workspace owners or admins on a per-number basis. There are no hidden fees or connection charges, and you only pay for actual usage. International calling is not available during the free trial. Specific rates for each country are listed on OpenPhone's rates page.

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