Help Scout
A help desk for teams that insist on a delightful customer experience.
Product Screenshots
5 screenshots
About Help Scout
Help Scout is a customer support platform built for growing companies. It feels like email but has all the features you need: shared inbox, knowledge base, and live chat.
Best For
Customer-focused startups who want a simple, delightful support experience without complexity
Key Features
Shared inbox that feels like email
Knowledge base (Docs)
Live chat widget (Beacon)
Saved replies and automation
Customer profiles
Reporting and satisfaction ratings
Things to Consider
No free tier
Phone support requires add-on
Limited social media integration
Startup Offer
15-day free trial
Solves These Problems
I need a system to manage customer support tickets
Customer questions are coming through email, chat, and social—and things are falling through the cracks. You need a cent...
I need self-service documentation for customers
Customers ask the same questions repeatedly, and your team is answering the same things over and over. You need a knowle...
Alternatives to Help Scout
Startup Terms on This Page
Knowledge Base
A knowledge base is a centralized repository of information, documentation, and institutional knowle...
Documentation
Documentation is written material that records processes, decisions, technical systems, and institut...
Marketing Automation
Marketing automation uses software to automate repetitive marketing tasks like email sends, social p...
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