Question 1

What are the limits on SurveyMonkey's free plan?

Accepted Answer

SurveyMonkey's free Basic plan limits you to 10 questions per survey and 25 viewable responses per survey. As of December 2024, you can create unlimited surveys but cannot export data to Excel or PDF on the free tier. Advanced features like skip logic, question branching, custom branding, and removing SurveyMonkey's logo are locked behind paid plans. To view responses beyond the 25-response limit, you must upgrade to a paid plan.

Question 2

How much does SurveyMonkey cost and what are the plan options?

Accepted Answer

SurveyMonkey offers individual and team pricing tiers. As of December 2024, individual plans include Standard Monthly at $99/month, Advantage Annual at $39/month billed annually ($468/year), and Premier Annual at $119-199/month billed annually. Team plans require a minimum of 3 users: Team Advantage costs $25-30 per user/month and Team Premier costs $75-92 per user/month, both billed annually. Team Advantage includes 50,000 responses per year, while Team Premier provides 120,000 responses plus sentiment analysis and phone support. Enterprise pricing is available upon request.

Question 3

How does SurveyMonkey compare to Typeform and Google Forms?

Accepted Answer

SurveyMonkey excels at data analysis and reporting with features like cross-tabulation, keyword search across responses, and sentiment analysis. As of December 2024, Typeform focuses on design and engagement with conversational one-question-at-a-time forms that achieve up to 59% higher completion rates. Google Forms is completely free with unlimited questions and responses but lacks advanced analytics. SurveyMonkey offers 150+ templates versus Typeform's 3,000+. For research-heavy projects requiring detailed insights, SurveyMonkey is strongest. For visually engaging surveys, choose Typeform. For budget-conscious basic needs, Google Forms works well.

Question 4

What data analysis features does SurveyMonkey offer?

Accepted Answer

SurveyMonkey provides robust analysis tools including sentiment analysis, word clouds, and thematic analysis powered by AI. As of December 2024, sentiment analysis uses machine learning to automatically categorize open-text responses as positive, negative, or neutral. You can filter responses by sentiment across your entire survey to identify patterns. Word clouds visualize frequently used terms, and thematic analysis automatically discovers key topics. The Analyze with AI feature generates deeper insights from open-ended responses. Sentiment analysis and advanced text analytics are available on Premier, Team Premier, and Enterprise plans.

Question 5

What security and compliance features does SurveyMonkey Enterprise offer?

Accepted Answer

SurveyMonkey Enterprise provides comprehensive security certifications and compliance support. As of December 2024, the platform is ISO 27001-certified since 2019 and SOC 2-certified since 2021, with annual audits. HIPAA compliance with Business Associate Agreements (BAAs) is available as an Enterprise add-on, including automatic session timeouts, audit logging, and PHI transfer warnings. Security features include AES-256 encryption at rest, HTTPS/TLS transmission, SAML 2.0 SSO, and two-factor authentication. Data centers operate on AWS infrastructure in the US, EU (Ireland), and Canada with 24/7 monitoring.

Question 6

What templates and pre-built questions does SurveyMonkey provide?

Accepted Answer

SurveyMonkey offers a Question Bank with thousands of expert-certified questions written by survey methodologists to minimize bias. As of December 2024, the platform provides over 400 customizable templates across various topics and industries, with 64 templates available in professional plans and 39 in the free plan. Questions are designed to improve respondent experience and deliver accurate insights. Team plans include Custom Question Bank functionality, allowing organizations to save and share commonly used questions across their entire team. Benchmarkable questions let you compare results against industry standards.

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