Also known as: defect report, issue report, bug ticket
Bug Report
FoundationalProductOperations
Definition
Bug Report: A bug report documents a product defect—unexpected behavior, errors, or failures—with enough detail to reproduce and fix it. Good bug reports include steps to reproduce, expected vs. actual behavior, environment details, and severity assessment. Quality bug reports dramatically speed up resolution.
Example Usage
“We added a bug report template requiring reproduction steps and browser info. Time-to-fix dropped 40% because engineers could reproduce issues immediately.”
Common Misconceptions
Users describe bugs well. Users report symptoms; teams must extract reproduction steps and context.
All bugs are urgent. Triage by severity and impact; not every bug needs immediate attention.
Fix all bugs immediately. Strategic bug management prioritizes customer impact over bug count.
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