User Feedback
Definition
User Feedback: User feedback is information from customers about their experience with a product—what works, what doesn't, and what they wish existed. Feedback comes through multiple channels: support tickets, surveys, interviews, reviews, and in-app prompts. The challenge is synthesizing diverse inputs into actionable insights.
Example Usage
“We tag all feedback in Productboard. Patterns emerged: 'search' appeared in 40% of requests. That insight drove our search overhaul.”
Common Misconceptions
Related Terms
Customer Interview
Customer interviews are structured conversations with users or prospects to understand their experiences, problems, and needs. Effective interviews us...
Feature Request
A feature request is a customer suggestion for new functionality or improvements to a product. Managing feature requests involves collecting, organizi...
User Research
User research systematically studies target users to understand their behaviors, needs, motivations, and pain points. Methods include interviews, surv...
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