User Experience
Definition
User Experience: User experience (UX) encompasses all aspects of a user's interaction with a product—from first impression through ongoing usage. Good UX makes products intuitive, efficient, and enjoyable to use. UX design considers user needs, behaviors, and emotions across the entire customer journey, not just visual aesthetics.
Example Usage
“Improving UX on our checkout flow—simplifying from 5 steps to 2—increased conversion rate 35% without any marketing changes.”
Common Misconceptions
Related Terms
User Interface
User interface (UI) refers to the visual elements users interact with in a product—buttons, icons, typography, colors, and layout. UI design focuses o...
Usability Testing
Usability testing evaluates a product by observing real users attempting to complete tasks. Unlike surveys or analytics, usability testing reveals why...
User Research
User research systematically studies target users to understand their behaviors, needs, motivations, and pain points. Methods include interviews, surv...
User Feedback
User feedback is information from customers about their experience with a product—what works, what doesn't, and what they wish existed. Feedback comes...
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