Important
I need to track customer health and engagement
Know which customers need you
1-2 weeks
Founder, Customer Success, Technical
About This Problem
You can't manage what you can't measure. You need visibility into which customers are thriving vs. struggling, based on product usage, support interactions, and engagement patterns.
You might have this problem if:
- ✓No visibility into customer engagement
- ✓All customers treated the same
- ✓Reacting to problems instead of preventing
- ✓Don't know who needs attention
- ✓CSM time not prioritized effectively
Success Looks Like
- Health scores correlate with retention
- Proactive outreach to at-risk accounts
- Better CSM prioritization
Relevant For
growth stagescale stage
Recommended Tools
6 tools that solve this problem
Frequently Asked Questions
15 questions answered
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