At a Glance
Ideal for
Enterprise teams with complex customer success needs
Consider that
Complex to set up
Typical cost: $249/mo
Best For
Enterprise teams with complex customer success needs
Product Screenshots
4 screenshots
About Totango
Totango provides a customer success platform with modular SuccessBLOCs. Track customer journeys, automate engagement, and predict churn with AI-powered insights.
Key Features
Customer health scores
Journey orchestration
SuccessBLOCs modules
Integrations
Analytics and reporting
Automated playbooks
Things to Consider
Complex to set up
Interface feels dated
Expensive at scale
Solves These Problems
I need to handle customer success at scale
Customer success drives retention and expansion revenue. As your customer base grows, you need systems to proactively id...
I need to identify and prevent customer churn
Customers are leaving and you don't know why until it's too late. You need to spot at-risk customers early, understand c...
I need to track customer health and engagement
You can't manage what you can't measure. You need visibility into which customers are thriving vs. struggling, based on ...
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Startup Terms on This Page
Customer Success
Customer Success is a business function focused on ensuring customers achieve their desired outcomes...
Employee Engagement
Employee engagement measures how committed, motivated, and connected employees feel to their work an...
Churn
Churn is when customers stop using a product or cancel their subscription. Logo churn counts lost cu...
Customer Health Score
A customer health score is a metric that predicts customer satisfaction, renewal likelihood, and exp...
Scale
Scaling is the process of growing a company rapidly while maintaining or improving unit economics an...
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Our Rating
4.0
Strong customer-success solution. Enterprise teams with complex customer success needs.
Reviewed Dec 2025 by our editorial team
PricingFreemium
Est. Monthly Cost$0-999/mo
CategoryCustomer Success
Founded2010
Last UpdatedDec 2025
Free Tier
Includes: Community edition
Note: Limited features and accounts