Important
I need to expand revenue from existing customers
Grow with your customers
2-4 weeks
Founder, Sales, Customer Success
About This Problem
Acquiring new customers is expensive, but existing customers are leaving money on the table. You need systems to identify expansion opportunities, upsell effectively, and grow account values.
You might have this problem if:
- ✓Customers on lowest tier despite growing usage
- ✓No process for upsell conversations
- ✓CSMs focused on retention, not growth
- ✓Expansion revenue is inconsistent
- ✓Missing cross-sell opportunities
Success Looks Like
- Higher net revenue retention
- Increased expansion revenue
- More successful upsells
Relevant For
growth stagescale stage
Recommended Tools
6 tools that solve this problem
HubSpot
Free CRM with powerful marketing, sales, and service tools.
4.4editorial•4 integrations•
Used by0+founders
Free CRM forever
The Startup Starter KitUseful Tool
Pendo
Product analytics and in-app guidance platform.
Frequently Asked Questions
15 questions answered
Related Problems
You might also be interested in solving these